Roundup Research & support
AI customer support tools
How to choose between a full helpdesk and a lighter chat widget, and what to write down before any bot answers a customer.
Crisp
Prices change. Umee only records whether a product is free, has both free and paid plans, or is paid. A trial is not the same as an ongoing free plan. Read the official pricing page before you buy.
Crisp is a shared inbox and chat widget for small businesses, with chatbot and AI reply features next to the human inbox. A free plan and paid plans are published. It is a lighter alternative to a full support suite. Confirm today's AI limits on the pricing page before you rely on automated replies.
Quick facts
- Job
- Customer support
- Pricing model
- Free and paid plans
- Official site
- https://crisp.chat/
Guides that mention Crisp
How-to Research & support
How to set up AI help for customer email
A careful rollout for using AI on customer email: write the answers first, limit what the tool can send, and keep a person on anything that costs money.
Similar tools
Other customer support tools in the directory.
Customer support Free and paid plans
Freshdesk
Freshdesk is Freshworks' helpdesk for email tickets and a knowledge base, with AI features for agents and workflows. Free and paid plans are part of how Freshdesk is packaged. Confirm which AI features your edition includes. Start by writing answers to the ten questions you already handle every week.
Customer support Paid
Intercom
Intercom is a customer-messaging platform. It includes an AI agent for common questions drawn from a help center, and an inbox for conversations that still need a person. It is a paid product. Check how AI answers are billed, because that meter is often separate from seats. Do not point the agent at pages you have not written.
Customer support Free and paid plans
Tidio
Tidio is a chat and helpdesk tool for small sites, with a chatbot and AI replies. Shops use it when they want a widget before a full support suite. A free plan and paid plans are published. Check what the free plan can automate before you turn it on for customers, and keep a path to a human.
Customer support Paid
Zendesk
Zendesk is a support suite for tickets, help centers, and chat. AI features summarize tickets, suggest replies, and power automated answers. It is a paid system. Confirm which AI features belong to which plan, since they are packaged by edition. A suggested reply is a draft, not a policy.